It provides guidelines and instructions to help the supplier meet Stora Enso’s basic quality and safety f Date: __ Division/Department: Cargo Department Person responsible: Director of Ground Handling Department Tirana International Airport SHPK Tirana International Airport Nënë Tereza Rinas, Tirana Albania PhoneFaxE-Mail: info@ Andrea Gebbeken Rolf Castro And lots of information you didn’t know you need The IATA Ground Operations Manual (IGOM) standardizes ground handling processes and procedur