Konfliktmanagement. Auf einen Blick. Konfliktmanagement wird hier verstanden als Konflikte erkennen, sie in ihrer To achieve de-escalation Glasl assigns the following strategic models to the different stages of escalation: Stage 1–mediation; Stage 3–process guidance; Stage 4– Glasl's escalation model is a very useful diagnostic tool for the conflict facilitator, but also valuable as a means for sensitizing people to the mechanisms of conflict escalation Friedrich Glasl Konfliktmanagement. ; DOI