Communication evolves transmission of stimuli and evocation of Original Article The role of counselling and communication skills:how can they enhance a patient’s ‘first day’experience? 1, nPgCert Provide clear and straightforward information and communication, avoiding jargon and overly complicated terminology. Counselling Microskills are specific skills a counsellor can use to enhance their communication with clients. These skills enable a counsellor to effectively build a working alliance an